For e-commerce brands
Social media management for e-commerce brands
Answer stock, sizing and shipping questions in comments and DMs from the product and policy details you give OutReply, send a DM with the product link when someone comments a keyword, and plan launch posts across 6 networks.
- Free plan, no credit card
- Official platform APIs
- Review before sending
AI reply preview
Comment on your product post
Is the medium still in stock? And do you ship to Germany?
Reply drafted by OutReply
Medium is back in stock! We ship to Germany in 3 to 5 days. I've sent you the link in DMs 🛍️
Illustrative example. Drafts are written from the details you give OutReply.
What OutReply does on each network
Exactly what the integration covers today, network by network.
| Network | Publish & schedule | Stories & Reels | AI comment replies | AI message replies | Real-time workflows | Competitor tracking |
|---|---|---|---|---|---|---|
| Yes | Yes | Yes | Yes | Yes | Yes | |
| Yes | Yes | Yes | Yes | Yes | Yes | |
| No | No | No | Yes | Yes | No | |
| Yes | No | No | No | No | No | |
| TikTok | Yes | No | No | No | No | No |
| X | Yes | No | Yes | No | No | Yes |
| YouTube | Yes | No | Yes | No | No | Yes |
| No | No | No | No | No | Yes |
AI replies use 1 credit each. Real-time workflows are included on Advanced and Elite; competitor tracking is on Elite. Browse every feature.
E-commerce social media problems
Product questions
"Is this in stock?" "What size should I get?" The same questions arrive on every post.
Launch workload
Teasers, launches and sales need posts on several networks at the right time.
Slow answers
A shopper who waits hours for an answer may buy somewhere else.
Built for online stores
Answers from your product facts
Add sizing, stock, shipping and returns details as brand facts; replies to comments and DMs are drafted from them.
Custom AI brand voiceProduct link by DM
When someone comments a keyword like LINK, a workflow sends them the product page privately.
Instagram comment-to-DM automationBuying-intent signals
On Advanced, commenters who ask about price or availability are scored as leads so you can follow up.
Audience intelligence and lead scoringComplaints flagged
Sentiment analysis surfaces unhappy customers before a complaint spreads under your post.
Sentiment analysis on every commentLaunch scheduling
Plan teasers, launches and sale posts across networks in one calendar.
Post preview and schedulingTraffic you can measure
Track clicks with short links and see social visitors in the Google Analytics 4 integration.
Google Analytics 4 integrationPlans and credits
Flat pricing per plan, not per seat. Each AI reply uses 1 credit.
Free
$0
- 1 brand, up to 2 social accounts
- 2 collaborators per brand
- 30 AI credits a month
- AI reply drafts you review and send
Advanced
$30/mo or $300/yr
- 3 brands, up to 5 social accounts each
- 10 collaborators per brand
- 1,300 AI credits a month
- Real-time reply, DM and moderation workflows
Elite
$45/mo or $450/yr
- 10 brands, up to 25 social accounts each
- 50 collaborators per brand
- 2,400 AI credits a month
- Real-time reply, DM and moderation workflows
Frequently asked questions
Can the AI answer product questions?
Yes, as long as the answer is in the details you've added: stock, sizing, shipping, returns and so on. You can review every draft before it's sent.
Can OutReply send a product link when someone comments?
Yes, on Instagram and Facebook with Advanced and Elite. A workflow sends a private DM to anyone whose comment matches your keyword, within Meta's rule of one private message per comment within 7 days.
Do I have to answer every comment myself?
No. Every reply can wait in a review queue for you to edit and approve. On Advanced and Elite, you can also let workflows answer routine Facebook and Instagram comments and Facebook, Instagram and WhatsApp messages on their own, using keyword or AI conditions (WhatsApp replies come from the workflow's AI chatbot step).
How much does it cost?
Free ($0): 1 brand with up to 2 social accounts and 30 AI credits a month. Advanced ($30/mo or $300/yr): 3 brands with up to 5 social accounts each and 1,300 AI credits a month, plus automation workflows. Elite ($45/mo or $450/yr): 10 brands with up to 25 social accounts each and 2,400 AI credits a month, plus competitor tracking. Each AI reply uses 1 credit, pricing is per plan rather than per seat, and credit packs top you up when you need more.
Answer shoppers while they're still deciding
Start on the Free plan: 30 AI credits a month and no credit card.