OutReply questions, answered.

OutReply brings AI reply drafts, a social inbox, post scheduling and analytics into one place. Use it to respond to your audience and plan content across connected accounts. Compare what each network supports on the features page.

1. Create a free account.
2. Connect a social account through the network's authorization screen.
3. Choose or create a workspace for the business you manage.
4. Open Inbox to review replies, or Content to write and schedule a post.

You can set up your workspace's business details and reply tone before using AI drafts.

A connected account is a social profile or page, such as your Instagram account. A workspace groups the accounts, team access and AI settings for one business or client. Plans call these workspaces brands. Open a workspace from the sidebar to see its overview; use Accounts to check connections and workspace assignments.

AI drafts use your workspace's business details, tone and guidelines, plus the post a comment was left on. Review and edit a draft before sending it. Workflows you enable on Advanced and Elite can send replies automatically. Each AI reply uses 1 credit. Try the free comment reply generator before connecting an account.

Yes. OutReply writes captions with AI, generates images and short video clips (Seedance 2.0), and suggests dated post ideas for the next 30 days, built around holidays, events and your recent engagement. AI generation uses credits from your plan.

Sentiment analysis uses AI to determine whether comments and mentions are positive, negative, or neutral. This helps you quickly identify and respond to negative feedback before it escalates, while also highlighting positive engagement opportunities. You'll get sentiment scores and trends in your analytics dashboard.

Yes. Schedule posts to Facebook, Instagram, LinkedIn, TikTok, X and YouTube from one composer, including Stories and Reels on Facebook and Instagram, and see everything in a calendar. On Elite, AI-recommended scheduled posts suggest what to publish next.

Yes. Free costs $0 with no credit card: 1 workspace (brand), up to 2 social accounts and 30 AI credits a month. Each AI reply uses 1 credit. Configurable automation workflows require Advanced and Elite. Compare plan limits and features.

All major credit and debit cards, through our payment provider Lemon Squeezy, which also handles taxes and emails a receipt for every payment.

Yes. Cancel at any time from the subscription menu in the app. There are no long-term contracts or cancellation fees. Cancelling stops future billing and moves your account back to the Free plan straight away, so paid features end at that point.

Subscription refunds are decided case by case, as set out in section 4 of our Terms and Conditions. If something went wrong with a charge, contact us. Credits spent on an AI image or video generation that fails are refunded automatically.

Publish and schedule posts on Facebook, Instagram, LinkedIn, TikTok, X and YouTube, including Stories and Reels on Facebook and Instagram. Draft AI replies to comments on Facebook, Instagram, X and YouTube, and to Facebook, Instagram and WhatsApp messages. Real-time automations run on Facebook, Instagram and WhatsApp, and Reddit is covered by keyword monitoring. A Google Analytics 4 integration adds your website traffic.

Open Accounts → Connect account, choose a network and authorize OutReply on that network's own screen. Select the profile or page you manage, then assign it to a workspace. You need the relevant permissions on that network; OutReply does not ask you to share your social media password.

Yes. Each workspace has its own account assignments, team permissions and AI settings. Choose a workspace from the sidebar to open it, or filter Inbox, Content and Results by workspace. Free includes 1 workspace (brand), Advanced up to 3, and Elite up to 10. See the full plan comparison.

We connect to each network through its official OAuth authorization, so we never see or store your social media passwords, and you can disconnect an account at any time. Traffic between your browser and OutReply is encrypted with HTTPS. Our Privacy Policy explains what we collect and how we protect it.

Only team members you explicitly invite can access your brand's accounts. Each team member gets their own login, and you choose what they can do per brand, such as full control, messaging, publishing or analytics. You can revoke access at any time.

No. AI replies stay drafts until you approve them, and posts go out only when you publish or schedule them. Replies are sent automatically only by workflows you turn on, and you can switch a workflow off at any time.

1. Open Accounts and check the connection status.
2. If you see Reconnect needed, reconnect with the social login that manages the profile or page. If a teammate connected it, ask that person to reconnect.
3. Check that you granted the permissions requested by the network.
4. If the connection is active but unavailable in a workspace, check its workspace assignment and your team permissions.

Still stuck? Contact support with the network and error message. Do not include passwords or access tokens.

Scheduled posts may fail if the connected account's authorization expired, the content violates platform policies, or there's a temporary platform outage. Check the post status in your dashboard for specific error messages, and ensure your account connection is active.

Email support@outreply.com or use the form on our contact page. If you're signed in, you can also send us a note with the Submit Feedback button in the dashboard sidebar.