Frequently Asked Questions

Yes! OutReply includes AI-powered content generation tools. You can create compelling post captions, generate images using AI, and even get content suggestions based on trending topics in your industry. All generated content is optimized for each platform's requirements.

Sentiment analysis uses AI to determine whether comments and mentions are positive, negative, or neutral. This helps you quickly identify and respond to negative feedback before it escalates, while also highlighting positive engagement opportunities. You'll get sentiment scores and trends in your analytics dashboard.

Absolutely! OutReply includes a powerful scheduling feature that lets you plan and queue posts across all your connected platforms. You can use our AI suggestions for optimal posting times, or set your own custom schedule. Bulk upload and calendar views make planning easy.

Yes! OutReply offers a generous free plan that includes basic features to help you get started. You can connect multiple social accounts, use AI replies, and access analytics. Upgrade to paid plans as your needs grow to unlock advanced AI features, more team members, and higher limits.

We accept all major credit cards (Visa, MasterCard, American Express) through our secure payment partner. We also support PayPal for your convenience. All payments are processed securely and you'll receive email receipts for all transactions.

Yes, you can cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees. If you cancel, you'll continue to have access to paid features until the end of your current billing period, then you'll be moved to the free plan.

We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied with OutReply within your first 14 days, contact our support team for a full refund. After 14 days, refunds are evaluated on a case-by-case basis.

OutReply supports major platforms including Facebook, Instagram, LinkedIn, Twitter/X, TikTok, and Reddit. You can connect multiple accounts per platform and manage them all from a single dashboard.

Connecting accounts is simple and secure. Click 'Add Account' in your dashboard, select the platform, and authorize OutReply through the platform's official OAuth flow. We never see or store your passwords — everything goes through the platform's secure authorization.

Yes! OutReply is perfect for agencies and businesses managing multiple brands. You can create separate brand profiles, each with their own connected accounts, team members, and settings. Switch between brands easily from the dashboard.

Absolutely. We use OAuth for secure platform connections, meaning we never store your social media passwords. All data is encrypted in transit (TLS 1.3) and at rest. We're compliant with GDPR and follow industry best practices for data security.

Only team members you explicitly invite can access your brand's accounts. Each team member gets their own login, and you can set role-based permissions (admin, editor, viewer) to control what they can do. You can revoke access at any time.

By default, no. OutReply will draft content and replies for your review. You have full control over what gets published. If you want, you can enable auto-posting features for scheduled content, but this is always opt-in and configurable.

Connection issues are usually due to expired authorizations or platform changes. Try these steps: 1) Log out and back into the social platform, 2) Clear your browser cache, 3) Try reconnecting from the OutReply dashboard. If issues persist, contact our support team.

Scheduled posts may fail if the connected account's authorization expired, the content violates platform policies, or there's a temporary platform outage. Check the post status in your dashboard for specific error messages, and ensure your account connection is active.

You can reach our support team through multiple channels: Email us at support@outreply.com, use the in-app chat widget, or submit a support ticket from your dashboard. We typically respond within 24 hours, often much faster.