For Clinics, Dentists & Medical Practices
Social Media Management for Clinics & Medical Practices
Patients ask about insurance, opening hours, new-patient availability and "does this hurt?" in your comments every day. OutReply answers the routine questions instantly, moves anything personal into a private channel, and keeps your health tips and practice updates going out on schedule, without a receptionist glued to Instagram.
AI reply previewAI draft
Customer comment
Do you accept Delta Dental? Looking for a new dentist for my kids.
Your reply, drafted by OutReply
We'd love to welcome your family! We do accept Delta Dental along with most major PPO plans. To confirm coverage for your specific plan, give us a call or send a message with your plan name and our team will check for you. 🦷
Why healthcare teams look for a social media tool
These are the problems that usually push businesses like yours to look for a social media tool.
Patients overshare in public comments
Someone describes their symptoms or asks about their appointment under a public post. You need to respond fast, but never with personal details in the open.
The front desk can't watch social media
Reception is answering phones and checking people in. Comments and DMs asking "do you take my insurance?" sit unanswered for days.
Educational content takes too long
You know patients want clear explanations of procedures and prevention tips, but writing and posting them never makes it to the top of the list.
HOW OUTREPLY HELPS
Built for the way healthcare businesses use social media
Every feature below is live in OutReply today. Click through to see how each one works.
Routine questions answered, personal ones moved private
OutReply can answer hours, location, insurance and booking questions publicly, and reply to anything about a specific patient with a polite request to call or message privately. A workflow can also hide comments where patients post personal health details.
Comment moderationA tone your practice approves
Set the AI's voice to calm and professional, define what it must never discuss, and require approval on sensitive topics. Replies are drafted from the rules you wrote.
Custom AI brand voiceHealth tips and updates on a calendar
Plan a month of prevention tips, procedure explainers and practice news in one session, preview each post, and publish at the times you choose.
Post schedulingAppointment requests through a form
Link a support form from your bio or replies so new-patient and callback requests arrive structured and private instead of scattered across DMs.
Support formsWhat AI replies look like for healthcare
Typical questions from comment sections, answered the way OutReply drafts them once it knows your business. Edit anything before it goes out, or let routine ones send automatically.
Facebook comment
“Do you accept Delta Dental? Looking for a new dentist for my kids.”
OutReply's reply
We'd love to welcome your family! We do accept Delta Dental along with most major PPO plans. To confirm coverage for your specific plan, give us a call or send a message with your plan name and our team will check for you. 🦷
Instagram comment
“I've had a sharp pain in my lower back molar for two days, what should I do??”
OutReply's reply
We're sorry you're in pain. We can't give advice on a specific case here, but persistent sharp tooth pain should be looked at soon. Please call us at the number in our bio and mention it's urgent so the team can find you the earliest slot.
Instagram comment
“How long does a teeth whitening session take?”
OutReply's reply
An in-office whitening session usually takes about 60 to 90 minutes, and most patients see results right away. We'll walk you through what to expect at your consultation. Book through the link in our bio whenever you're ready. ✨
Frequently asked questions
You decide how OutReply handles personal health information in public replies. You define what the AI may and may not discuss, you can tell it to invite patients to a private channel for anything personal, and you can require manual approval on sensitive topics.
Yes. Suggested replies wait in the review queue for a team member to approve, and only the routine questions you choose, such as hours and directions, are answered automatically by a workflow.
Sentiment analysis flags negative or frustrated comments immediately so someone can respond quickly and calmly. Abusive comments can be hidden automatically.
Yes. Each location can be a separate brand with its own accounts, tone and team, and you switch between them from one account.
Give your healthcare audience an answer in seconds
Connect your Instagram and Facebook accounts, describe your business once, and let OutReply handle the comments and DMs that keep you from your work.