Customer Support

Support form builder with AI-drafted ticket replies

Give followers a proper place to ask for help. Build a branded support form, share its link in your bio or DMs, and answer each ticket in a chat thread. When you're stuck for words, AI drafts the reply from the ticket and the rules you wrote.

Custom fields: text, number, email, date, dropdown
Screenshot and file attachments
A chat thread for every ticket
AI reply drafts that follow your rules
Status, priority, email updates and ratings

Create a support form See pricing

Support Form

Payment IssueMedium

john@email.com

I need help with...

AI Generated Reply...

How a support request flows through OutReply

Step 1

Build the form

Add a title, a description and any fields you need: text, long text, number, email, date or a dropdown. Choose two gradient colours and whether customers can attach files.

Step 2

Share the link

Each form has a public page on outreply.com. Put the link in your bio, a DM auto-reply, an email signature or your website.

Step 3

Receive the ticket

Submissions are checked with reCAPTCHA and arrive with the customer's email, answers and up to 5 screenshots. With email updates on, the customer gets their ticket link.

Step 4

Reply and resolve

Chat with the customer on the ticket, draft replies with AI, set status and priority, and collect a rating once it's solved.

AI replies that know the ticket

Each form has its own AI rules, for example your refund policy, opening hours or the tone to use. When you click Generate AI Response, the draft is written from those rules, the form's title and description, the customer's answers and the recent messages in the thread.

You can paste a rough draft to be polished, add guidance such as "ask for the order number", and choose how much history to include. Nothing is sent until you send it.

Conversation history by plan

Plan	Messages the AI can read	Export tickets
Free	Up to 10	No
Advanced	Up to 20	Yes, as a ZIP
Elite	Up to 50	Yes, as a ZIP

Each AI draft uses 1 AI credit from your monthly allowance.

Forms people build

Order problems for an online store

Fields for order number, order date and a dropdown for the issue type, with photo attachments for damaged items. AI rules hold the returns policy.

Booking changes for a clinic or salon

Fields for the appointment date and preferred new time. AI rules list opening hours and the cancellation policy.

Bug reports for an app

Fields for device, app version and steps to reproduce, with screenshots. Priority helps the team pick what to fix first.

Support forms FAQ

What can I put on a support form?

A title, a description and custom fields: short text, long text, number, email, date and dropdowns with your own options. You choose the form's two gradient colours and whether customers can attach screenshots or files.

How does the AI reply work?

Open a ticket and click Generate AI Response. The draft follows the AI rules you wrote for that form and reads the ticket's details and recent messages. You can edit it before sending, and each draft costs 1 AI credit.

Do customers need an account to follow their ticket?

No. They get a private ticket link where they can read replies, send messages with attachments and rate the help they received. The thread refreshes on its own every few seconds.

Are customers notified when I reply or change the status?

When you change a ticket's status, the customer receives an email with a link back to the ticket. Turn on email updates on the form to also send them the link when they submit.

Is the support form builder free?

Yes, forms and tickets are available on every plan, and AI drafts use the monthly credits (30 on Free). Exporting all of a form's tickets, messages and attachments as a ZIP is available on Advanced and Elite.