For Restaurants, Cafés & Bars
Social Media Management for Restaurants
Every "are you open tonight?", "do you have vegan options?" and "can I book for 8?" comment is a table you can win or lose. OutReply answers Instagram and Facebook comments and DMs in your restaurant's voice, keeps your feed full during the dinner rush, and flags the complaints a manager needs to see.
AI reply previewReplied in 4s
Customer comment
Do you have anything gluten free? Coming with my sister on Friday!
Your reply, drafted by OutReply
Yes! Our grilled sea bass, the beetroot risotto and most of our salads are gluten free, and the kitchen can adapt a few more dishes on request. Just mention it when you book and we'll take care of your sister. See you Friday! 🍽️
Why restaurants teams look for a social media tool
The problems below come up in almost every conversation we have with people in your industry.
Questions arrive during service
Comments about hours, menus and reservations land exactly when the kitchen is slammed. By the time someone checks the phone, the guest has booked elsewhere.
One bad comment goes public fast
A cold-food complaint under a busy post gets seen by hundreds of locals before anyone responds. Silence reads as "we don't care".
No time to post the specials
The daily special, the new cocktail, the live music night. All worth posting, none of it gets posted because nobody has ten spare minutes.
HOW OUTREPLY HELPS
Built for the way restaurants businesses use social media
Every feature below is live in OutReply today. Click through to see how each one works.
Instant answers to menu and booking questions
Feed OutReply your hours, menu highlights and reservation link once. The AI drafts or sends replies to routine comments and DMs in your tone, so guests get an answer in seconds, not hours.
AI comment & DM repliesComplaints routed to a human
Sentiment analysis tags negative comments the moment they land. Auto-hide the abusive ones, and send the genuine complaints to the manager on shift with a suggested apology ready to edit.
Sentiment analysisA week of specials scheduled on Monday
Batch your dishes, events and behind-the-scenes shots in one sitting, preview how each post looks on Instagram and Facebook, and let OutReply publish them at peak local hours.
Post schedulingMenu, reservations and delivery in one link
A link-in-bio page that points to your menu, booking system and delivery partners, with click analytics so you know which channel actually brings guests in.
Link in bioWhat AI replies look like for restaurants
Real questions from real comment sections, answered the way OutReply drafts them once it knows your business. Edit anything before it goes out, or let routine ones send automatically.
Instagram comment
“Do you have anything gluten free? Coming with my sister on Friday!”
OutReply's reply
Yes! Our grilled sea bass, the beetroot risotto and most of our salads are gluten free, and the kitchen can adapt a few more dishes on request. Just mention it when you book and we'll take care of your sister. See you Friday! 🍽️
Facebook comment
“Waited 40 minutes for two burgers last night. Not impressed.”
OutReply's reply
That's far longer than it should have been and we're sorry your evening was affected. Could you send us a message with the time you visited? Our manager would like to look into what happened and make it right.
Instagram comment
“Are you open on Sunday?”
OutReply's reply
We are! Sunday hours are 11am to 9pm with brunch until 3pm. Tables fill up fast around midday, so booking through the link in our bio is a good idea. 😊
Frequently asked questions
Yes. Connect your Instagram business account and Facebook page, describe your restaurant, menu highlights and hours, and OutReply drafts replies to comments and DMs in your voice. You choose per rule whether replies go out automatically or wait for approval.
Sentiment analysis flags negative comments as they arrive. You can auto-hide abuse and spam, and route genuine complaints to a team member with a suggested response, so the public sees a fast, calm reply while the issue is handled privately.
Yes. Each location can be a separate brand with its own accounts, hours and tone, and you can invite managers per location while keeping one overview of everything.
No. The content wizard turns a dish name, an event or a photo into ready-to-post captions and hashtags, and post suggestions give you ideas when the calendar is empty. You still approve everything before it goes live.
Give your restaurants audience an answer in seconds
Connect your Instagram and Facebook accounts, describe your business once, and let OutReply handle the comments and DMs that keep you from your work.
Solutions
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